Help, contact details, and answers to the questions we get most.
The fastest route is inside the app: open Profile → Help Center, choose an issue type and send us a message. Tickets arrive with your account attached, so we can look things up without asking you for details.
You can also email us at cloudmining7878@gmail.com. We aim to reply within 24–48 hours.
Is the Bitcoin in the app real?
No. The figure on the home screen is a simulated score that rises on a timer while a mining
session runs. It is not connected to any blockchain, wallet or exchange.
Can I withdraw or cash out?
No. The Storage Vault screen is a simulated wallet — a transfer there moves a virtual number
between two in-game balances and writes a log entry. Nothing leaves the app, and there is no way
to convert anything into money.
What are coins for?
Coins are the in-game currency. You earn them from daily rewards, streaks and referrals, or buy
them as an in-app purchase, and you spend them on temporary hashrate multipliers.
What does Power Boost Premium include?
It removes every advertisement and doubles your base simulation rate for your account. It is a
one-time purchase, not a subscription — there is nothing to cancel and nothing recurring.
I bought something and did not receive it.
Make sure you are signed in to the same account you purchased on, then reopen the app; delivery is
retried automatically. If it still has not arrived, contact us from the in-app Help Center with the
approximate date and time of the purchase.
How do I delete my account?
Open Profile → Delete Account. Your account is deactivated immediately — you will
not be able to sign in again — and all of your data is permanently deleted within 7 days. If you
change your mind during that window, contact us and we can restore it.
How do I restore progress on a new device?
Sign in with the same email or the same Apple Account. Progress, coins and Premium follow your
account, not your device. Progress made in guest mode is local and is not carried over.
Why do I see advertisements?
The app is free and supported by ads. Rewarded videos are always optional. Power Boost Premium
removes all advertising.
Our privacy policy is at /privacy.